Our dad seemed okay after the fall although his left eye and the top of his head were red and swollen. Nurses at his seniors' residence were monitoring him throughout the week and noticed his abrasions were getting worse. An appointment with the doctor prompted the precautionary visit to the hospital.
The '5W questions'—Who, What, When, Why, Where—are primary tools of journalists, researches and problem solvers. They are the first to be asked and create an overall picture of a topic or situation.
The 5W's are excellent change management questions too. Each question requires factual answers and cannot be answered with a "yes" or "no". They help to gain perspective, develop hypotheses and support decision making on how to move forward.
Here are the questions we asked (and ones we wished we had):
The tests are ongoing, far longer than we thought. More questions are required. This time, I will write them down in advance so there are none in the 'should have asked' column.