The workshop I co-facilitated yesterday went well and I am feeling a post-training high. It's a mixture of fulfilment, satisfaction and exhaustion.
People were engaged throughout the day, even after spending three 12-hour days at a conference (not including team dinners and evening activities). Also, my co-facilitators were superb. We achieved all of our objectives.
As I was typing the flip chart notes, I wrote down the following training 'truths' based on the comments I read:
- People want to perform better regardless of how successful they are
- People intuitively know when new ways of working will help them be more effective
- Respect for learners' perspectives is an important requirement for engagement
- People learn best through dialogue with their peers
- Retention of new information is increased when facilitators make mistakes that are corrected by their peers--I increased retention twice!
- Real-life scenarios provide context for new ways of working
- Game-like activities make learning interesting, which increases engagement and retention
- People need time to ask questions as they process new concepts
- Training is only the first step to adoption of new ways of working; people must apply new concepts during their day-to-day routines and tasks for them to stick
- Asking people what they need to transition to new ways of working is the best way to create a plan to do so