Change initiatives rarely fail because of flawed strategies
or poor execution. They fail because of human behavior: what people do when
they feel threatened or at risk of losing status, control, or relevance. A
senior leader withholds resources from another team. A project team member hoards
information about transition status. Each move undermines the initiative's
success. When combined with others, they can derail it.
These are the wrenches people throw during high-stakes change. They can be hard to spot and address because they are often covert, uncoordinated, and unpredictable. Without quick and effective responses, dysfunction grows, and plans unravel. Left unchecked, the self-interested behaviors become cultural norms, and the downward spiral to failure accelerates.
Why Do People Throw Wrenches During Change?
Change
initiatives typically start well. The leader’s vision of a better future is
clear and widely supported. The kick-off builds momentum, and work begins.
Before long, people piece together their relative position in the post-change
organization.
Employees
view disruptions through the lens of personal gain or loss. What will this mean
for my role, status, influence, or security? As the answers become clearer,
emotions flare, which drives actions intended to improve their position.
Four
forces explain self-interested behavior:
Self-preservation: People try to protect the status, certainty, freedom, camaraderie, and confidence they have.
Power: People seek the capacity to influence outcomes. They do so through formal authority or personal influence. Change can threaten existing power sources or create opportunities for new ones.
Politics: People maneuver to influence those who define the future ways of working. Alliances, favor
trading, and even rumors can modify outcomes.
Emotions: Anxiety, fear, frustration, anger, and contempt can harm colleagues and jeopardize the initiative.
When emotions surface, self-protection outweighs concerns for others and their organization.
All
four forces can be in play at any point in an initiative, so leaders need to anticipate
them. Understanding what people perceive they will lose helps you predict
likely self-interested behaviors and decide how to best address them.
What Wrenches Do People Throw?
The
most common self-interested behaviors vary in their intensity and the risk they
pose to an organization. They fall into four categories, based on strategic
intent and level of disruption: Influencing, Conspiring, Bullying, and
Sabotaging.
The
tactics are more extreme as you move to the right of the continuum. Influencing
and conspiring are about angling for position, whereas bullying and sabotaging
behaviors are about aggression to seize control.
These
behaviors also evolve as the initiative progresses, because each phase of
change reveals more about what people stand to gain or lose. During the
planning phase, there are few details to analyze. Preparation activities such
as testing, training, and day-in-the-life exercises begin to clarify future
conditions. The full picture emerges after the launch when people live and feel
their new roles. The clearer the personal consequences become, the stronger the
emotional response, and the greater the likelihood of more aggressive behavior.
How to Respond When Wrenches Appear?
When a political maneuver or power play
catches us off guard, we often become spectators
instead of responders. Silence, or a defensive reaction, can strengthen the
behavior and increase its damage.
A
consistent, stepped process, designed to interpret people’s behavior, helps you
neutralize self-interested tactics. The Four-Step Response offers a simple approach
to recognizing and responding to political maneuvers and power plays: Observe,
Assess, Select, and Deliver.
1.
Observe: Notice what the person says and does. If
someone says, “I’ll support your region if you support mine when resources are
allocated,” they are favor trading.
2. Assess: Identify the emotion that may be driving the behavior. Anxiety and anger call for different responses. Anxiety signals worry about uncertainty, whereas anger signals hostility over a perceived injustice or error.
3. Select: Choose the response best suited to the behavior and the circumstances around it. Consider the person’s role, the emotion they are feeling, and where the behavior surfaced.
4.
Deliver: Give your response,
then pause for a reaction. The behavior may stop. If not, their response will
indicate your next move, whether to hold, engage or escalate.
If, for example, a team member repeatedly withholds information, an effective response might be to name the behavior directly: “The testing team needs the data we agreed to share. Without it, testing will be delayed. What is preventing you from providing it?” Their response may reveal a technical obstacle or a fear about losing control. Both guide how to proceed.
Following
these steps helps you spot
self-interested behavior early, identify the emotion behind it, and respond in
ways that protect your credibility, relationships, and results.
We All Throw Wrenches
It’s easy to view people who
withhold information, spread rumours, or blame and attack as villains. The
reality is that we all throw wrenches when change threatens us. It's normal, and it’s human. Knowing
what you personally stand to gain and lose can help you manage your behavior
and respond better to others' actions.
You can’t control the wrenches
thrown or the people who throw them. You can control how you respond. Observe
the behavior, assess the emotion driving it, select the best option, and deliver
it with purpose to protect the initiative’s progress and results.
