How to Tell People What to Expect

 

 This post's podcast episode is available at Sounder, Apple Podcasts, Google Podcasts, Stitcher and Spotify.

When you are short of time, here is the one action that will give you 80 percent results in 20 percent of the time.

DO THIS

Always be the best source of information.

BY DOING THIS

–        Communicate early and often.

–        Speak from the audience’s perspective.

–        Share everything you can, honestly (don’t spin).

Communication is the most important form of support people receive when going through a work transition. It’s also one of the biggest enablers of successful change because it aligns everyone on their understanding of what’s changing, why it’s necessary, how it will affect them and what they must do to adopt it. 

Setting up a frequent and consistent communication schedule creates the expectation that people will receive regular updates from leaders and the project team. Communicating honestly in ways that your audience can relate to creates the perception that these messages are the best sources of information. You must regularly communicate even when there is nothing new to share. If you don’t, rumours and speculation fill the void, and such counter-narratives will seem credible, distract people and increase anxiety.

KNOWLEDGE BITES

AUDIENCE PROFILE ASSESSMENT TOOL: What are my audience's communication preferences?

SUCCESS TIP

Test your messages with a few members of your audience to avoid (or at least be prepared for) adverse reactions.

The Change on the Run: 44 Ways to Survive Workplace Uncertainty book is now available. Go to http://www.changeontherun.com or your favourite bookseller for more details.

#changemanagement #change #management #business #leadership #personaldevelopment #engagement #communication #podcasts #changeontherun

How to Present At a Leadership Review

 This post's podcast episode is available at Sounder, Apple Podcasts, Google Podcasts, Stitcher and Spotify.

When you are short of time, here is the one action that will give you 80 percent results in 20 percent of the time.

DO THIS

Align leaders through interaction.

BY DOING THIS

–        State the meeting purpose and decisions required.

–        Ask for feedback and dialogue throughout.

–        Summarize agreements and next steps.

Shared understanding is essential during change. People must align on the why, what, when, where, and how of the initiative. Everything must make sense or doubt, resistance, and risk seep in. 

Data is the foundation of knowledge. It is the raw materials of pattern recognition, insights and fact-based decision making. The challenge is that most people struggle to make sense of data. They think in stories instead of numbers and need context for data within their frames of reference to have meaning. Without personal connections to new concepts, people may become confused and distrustful of your insights and recommended way forward.  

Metaphors are powerful communicators. They help people understand new concepts by relating them to existing knowledge. The understanding of the metaphor creates a visual picture with which to associate the new information. The recipient draws their own conclusion once they see a connection between the two concepts. 

Classic business metaphors include “it’s like rearranging the deck chairs on the Titanic,” “put your oxygen mask on first,” and “we don’t eat our own cooking.” For example, "Rebranding our poorly-rated wellness program is like rearranging the deck chairs on the Titanic."

 First, distill the insight you want to convey into a sentence. The next step is to think of common connections. Produce two or three test metaphors and pick the best one. Finally, test your metaphor on a couple of people to make sure it is easy to understand and relatable. Your metaphor will help people understand your insights and increase their support for your recommendations.

KNOWLEDGE BITES

LEADERSHIP REVIEW AGENDA PLANNER: How do I structure a leadership project review meeting?

SUCCESS TIP

Planning for 10 minutes of flex time will help accommodate extra questions or longer dialogues.

The Change on the Run: 44 Ways to Survive Workplace Uncertainty book is now available. Go to http://www.changeontherun.com or your favourite bookseller for more details.

#changemanagement #change #management #business #leadership #leadershipdevelopment #transformation #projectmanagement #presentationskills #insights #changeontherun

How to Convey Insights through Data

 This post's podcast episode is available at Sounder, Apple Podcasts, Google Podcasts, Stitcher and Spotify.

When you are short of time, here is the one action that will give you 80 percent results in 20 percent of the time.

DO THIS

Provide a metaphor that connects the insight to existing knowledge.

BY DOING THIS

–        Review your data as if you were telling a story.

–        Present the insight that reveals a deeper understanding of the data.

–        State a metaphor that personalizes the insight and makes it relevant.

Shared understanding is essential during change. People must align on the why, what, when, where, and how of the initiative. Everything must make sense or doubt, resistance, and risk seep in. 

Data is the foundation of knowledge. It is the raw materials of pattern recognition, insights and fact-based decision making. The challenge is that most people struggle to make sense of data. They think in stories instead of numbers and need context for data within their frames of reference to have meaning. Without personal connections to new concepts, people may become confused and distrustful of your insights and recommended way forward.  

Metaphors are powerful communicators. They help people understand new concepts by relating them to existing knowledge. The understanding of the metaphor creates a visual picture with which to associate the new information. The recipient draws their own conclusion once they see a connection between the two concepts. 

Classic business metaphors include “it’s like rearranging the deck chairs on the Titanic,” “put your oxygen mask on first,” and “we don’t eat our own cooking.” For example, "Rebranding our poorly-rated wellness program is like rearranging the deck chairs on the Titanic."

 First, distill the insight you want to convey into a sentence. The next step is to think of common connections. Produce two or three test metaphors and pick the best one. Finally, test your metaphor on a couple of people to make sure it is easy to understand and relatable. Your metaphor will help people understand your insights and increase their support for your recommendations.

KNOWLEDGE BITES

METAPHOR GENERATOR TOOL: What metaphor will explain the insight from my data?

SUCCESS TIP

Personalizing a metaphor by including an audience member in it enhances the connection: "It's like Nina putting more money into a vending machine after nothing came out the first time."

The Change on the Run: 44 Ways to Survive Workplace Uncertainty book is now available. Go to http://www.changeontherun.com or your favourite bookseller for more details.

#changemanagement #change #management #business #leadership #leadershipdevelopment #transformation #projectmanagement #presentationskills #insights #changeontherun

How to Engage Those Who Are Changing

This post's podcast episode is available at Sounder, Apple Podcasts, Google Podcasts, Stitcher and Spotify.

When you are short of time, here is the one action that will give you 80 percent results in 20 percent of the time.

DO THIS

Make it “their” implementation plan.

BY DOING THIS

–        Tell a story about the roll-out plan, including requirements (e.g., timing).

–        Ask people how they would improve it.

–        Communicate activities leading up to the next milestone.

People get engaged through participation. They advocate for take pride in their own good work. Therefore, people must place their fingerprints on the change before they will do the heavy lifting to make it successful. Not allowing for this can trigger the “not invented here” and “it’s not my change” responses that jeopardize the adoption of a change.

Share your draft plan with people going through the change as if it is a narrative with them as the protagonists—they are the heroes. Pause often to get input: have you missed anything, or could anything be improved? Incorporate their changes (the ones that make sense) into the plan and launch it as a co-created roadmap.

Giving credit to those who provide input further cements their ownership. It won’t be long before people refer to the plan as theirs.

KNOWLEDGE BITES

CHANGE PLAN REVIEW MEETING AGENDA: What changes are required to the plan to make it work?

SUCCESS TIP

Include the names of the attendees in the plan to reinforce their input and ownership.

The Change on the Run: 44 Ways to Survive Workplace Uncertainty book is now available. Go to http://www.changeontherun.com or your favourite bookseller to check it out.

#changemanagement #change #management #business #leadership #leadershipdevelopment #transformation #projectmanagement #teameffectiveness #employeeengagement #changeontherun

How to Address Risks during Change

 

This post's podcast episode is available at Sounder, Apple Podcasts, Google Podcasts, Stitcher and Spotify.

When you are short of time, here is the one action that will give you 80 percent results in 20 percent of the time.

DO THIS

Imagine the things that could go wrong and assess the potential impacts and likelihood for each.

BY DOING THIS

–        Identify what could go wrong for each part of the plan (delays, increased costs, etc.).

–        Assign “high” or “low” ratings for the level of impact and probability for each risk.

–        Plot the risks on a simple four-box chart.

All plans include risks because they’re based on assumptions about the future. Knowing what could go wrong removes the surprise factor and potential knee-jerk reactions. The proactive assessment of risks also demonstrates that you’ve thought through your plan and identified potential blind spots that could jeopardize your success.

The quickest and most effective way to assess risks is to create a chart outlining the impact and likelihood of each risk. It provides a visual way of comparing and prioritizing threats to success.

Think through the project activities, noting everything that could go wrong. Even better, ask a group of project team members to brainstorm risks and identify their impacts. Then, ask them to assign a “high” or “low” rating to both impacts and likelihood.

Create a contingency plan that outlines how to address the risks—the high impact, high likelihood ones at the least—if they occur.

KNOWLEDGE BITES

RISK ASSESSMENT TOOL: What could go wrong with my plan?

SUCCESS TIP

Familiarizing leaders and the project team with the risks reduces the likelihood of those risks occurring and increases the speed of action if they do.

The Change on the Run: 44 Ways to Survive Workplace Uncertainty book is now available. Go to http://www.changeontherun.com or your favourite bookseller for more details.

#changemanagement #change #management #business #leadership #leadershipdevelopment #transformation #projectmanagement #teameffectiveness #riskassessment #changeontherun

How to Building Momentum during Change

This post's podcast episode is available at Sounder, Apple Podcasts, Google Podcasts, Stitcher and Spotify.

When you are short of time, here is the one action that will give you 80 percent results in 20 percent of the time.

DO THIS

Communicate progress constantly.

BY DOING THIS

–        Celebrate and reward all milestones achieved.

–        Highlight the work behind these achievements.

–        Communicate activities leading up to the next milestone.

Your project competes for awareness, interest and engagement. Momentum is a way to stay relevant and maintain leader and employee commitment, focus and effort. You can build momentum through information and recognition. Make a big deal out of milestones achieved. Remind people of what the milestone is for, why it’s important, the hard work that went into achieving it and what’s required to accomplish the next one.

Establishing a rhythm and cadence of information-sharing and recognition will build support, and even excitement, around your project. People will be keen to contribute to its success because they will see it as a winner and a source of personal pride. Everyone wants to contribute to a winning team.

Small gifts have symbolic value because they are tangible reminders of achievement and appreciation for it. Being specific about contributions makes them more meaningful.

KNOWLEDGE BITES

COMMUNICATION PLANNER: How can I build momentum throughout the project with communication?

SUCCESS TIP

Book time in leaders’ calendars for all milestone updates at the beginning of the project to avoid schedule conflicts.

The Change on the Run: 44 Ways to Survive Workplace Uncertainty book is now available. Go to http://www.changeontherun.com or your favourite bookseller for more details.

#changemanagement #change #management #business #leadership #leadershipdevelopment #transformation #projectmanagement #teameffectiveness #engagement #changeontherun

How to Make Change Stick

This post's podcast episode is available at Sounder, Apple Podcasts, Google Podcasts, Stitcher and Spotify.

When you are short of time, here is the one action that will give you 80 percent results in 20 percent of the time.

DO THIS

Reinforce the change with good and bad consequences as warranted.

BY DOING THIS

–        Get leaders to set consequences of changing and not changing.

–        Monitor compliance.

–        Make it easy for leaders to reward or reprimand people’s actions and behaviours.

It doesn't take long for people to revert to pre-change ways of working once the excitement of go-live fades and the project team disbands; the familiarity and comfort of past routines and behaviours is a greater motivator than the benefits gained from change. For many, consequences, both good and bad, are necessary to keep them on track. Being clear on what they are (e.g., good: leader praise, high performance rating; bad: leader feedback, low performance rating). Before launching the change, set expectations for everyone (including leaders).

Typically, people will test a leader’s resolve to enforce change by keeping one or two old practices. They will take on even more of them if they aren’t noticed or if there are no negative consequences. Before long, the continuity of new processes is lost. Quickly issuing consequences, both good and bad, will confirm that leaders are serious about the change and the need to support it.

KNOWLEDGE BITES

CONSEQUENCE SELECTION TOOL (check all the consequences that apply to your situation): What consequences will leaders support for good and bad behaviour?

SUCCESS TIP

Be clear on the consequences of supporting and not supporting the change before go-live so there are no surprises.

The Change on the Run: 44 Ways to Survive Workplace Uncertainty book is now available. Go to http://www.changeontherun.com or your favourite bookseller for more details.

#changemanagement #change #management #business #leadership #leadershipdevelopment #transformation #projectmanagement #teameffectiveness #sustainment #changeontherun

How to Identify Project Lessons Learned

This post's podcast episode is available at Sounder, Apple Podcasts, Google Podcasts, Stitcher and Spotify.

When you are short of time, here is the one action that will give you 80 percent results in 20 percent of the time.

DO THIS

Ask people to tell stories about what worked well and what could be improved.

BY DOING THIS

–        Select a few people from across all stakeholder groups.

–        Ask them to identify three things that worked well and three that could be improved (and why).

–        Share key themes and associated quotes at leadership and project closure meetings.

Managing the closing of a change project is hard because most leaders and project team members have mentally moved on to their next roles and challenges.

A lessons-learned exercise at the end of a change project is essential for building change capability in your organization. It documents which activities worked and should be repeated by other project teams, and which didn’t and shouldn’t.

The best lessons-learned reviews include members of all stakeholder groups, including leaders, project team members and those going through the change. Ask representatives of each group to write down three things that worked and three that didn’t—and ask them to detail why. Themes will emerge that are best explained by verbatim quotes from the feedback providers.

Scheduling a leader review meeting at the beginning of the project creates an expectation of measurement and a commitment to learning. Booking this meeting into calendars months in advance will increase the likelihood it will happen.

KNOWLEDGE BITES

LESSONS-LEARNED SUMMARY TOOL: What lessons can I learn from this project?

SSUCCESS TIP

Give people examples of areas to assess, e.g., leader support, communication, training.

The Change on the Run: 44 Ways to Survive Workplace Uncertainty book is now available. Go to http://www.changeontherun.com or your favourite bookseller for more details.

#changemanagement #change #management #business #leadership #leadershipdevelopment #transformation #projectmanagement #teameffectiveness #changeontherun